At the 2014 Authority Intensive conference, I heard Joanna Wiebe of Copy Hackers discuss the user's fear of commitment as it relates to clicking a button. Joanna advised that we remove that fear by helping the user understand what will happen after the click. (Joanna wrote the book on button copy, btw.)
Clear CTAs that provide a sense of what's going to happen create good user experience; they're good for conversion; they enrich the whole site; and they're fun to write, unlike this:
Recently I wrote about the concise, verb-rich writing on Zuli's site. Their calls to action deserve a few words of praise, too. Just look at these clear drivers from their home page:
- See for yourself
- Experience it
- Pop the hood
- Check it out
- Get answers
For every one of these, I had a good idea of what was going to be on the other side of the click.
Simplicity IS harder than it looks. It's nice to see some folks doing a great job.
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