Monday, July 27, 2015

Boy do I love me some good button copy

A call to action (CTA) is an exhortation to do something specific. On a website, they usually appear on buttons or links; the action here (sign up, buy now) will happen after the user clicks.

At the 2014 Authority Intensive conference, I heard Joanna Wiebe of Copy Hackers discuss the user's fear of commitment as it relates to clicking a button. Joanna advised that we remove that fear by helping the user understand what will happen after the click. (Joanna wrote the book on button copy, btw.)

Clear CTAs that provide a sense of what's going to happen create good user experience; they're good for conversion; they enrich the whole site; and they're fun to write, unlike this:


Recently I wrote about the concise, verb-rich writing on Zuli's site. Their calls to action deserve a few words of praise, too. Just look at these clear drivers from their home page:

  • See for yourself
  • Experience it
  • Pop the hood
  • Check it out
  • Get answers

For every one of these, I had a good idea of what was going to be on the other side of the click.



Simplicity IS harder than it looks. It's nice to see some folks doing a great job.

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